Terms and Conditions
Use of the website
Welcome to www.hakthelabel.com terms and conditions. These terms and conditions apply to the use of www.hakthelabel.com and the selling of our products to you subject to the conditions set out on this page.
By using www.hakthelabel.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website. We may modify the terms and conditions from time to time and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.
If you have any questions relating to these terms and conditions please contact our customer services team before you place an order at hello@hakthelabel.com
Eligibility of purchase
In order to make purchases through the website, you will be requested to register and provide your personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct.
Orders
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
HAK offers products for sale that are in stock and available for dispatch from our studio. Occasionally, however, we may be waiting for shipments from our workshop. This will ensure that you receive this item in priority once stock has been delivered to our studio. Please be aware that we may be unable to deliver merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances, we will notify you by email and refund the order to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
We take great care to ensure that all information about our products, including prices, set forth is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.
Shipping
We make every effort to ship your order to you within your shipping option below. There may be times when we are out of stock on an item or that the item is a made to order piece. We will do our best to expedite the completion of your order. If for any reason we cannot send out your order you will be notified immediately.
- WORLDWIDE - $40 via Private Courier (2-7 business days)
Please note that our shipping prices do not include international duties & taxes. These will be paid by the recipient separately externally of HAK. When orders are shipped internationally estimated delivery times may vary due to individual processing procedures, courier services, customs delays and proximity to capital cities. Tracking information is automatically emailed to the customer upon dispatch of the order.
Upon placing your order, please ensure that your shipping address is correct as we cannot reroute after an order has been dispatched from our studio.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Returns
We are confident that you will be happy with your HAK purchase. However if for any reason you are not, you have 14 days to return your order from the date you received your order. Sale items or items purchased during a discount period are not eligible for refunds, only for store credits.
To organize a return please email us at hello@hakthelabel.com, please be sure to include the following with your return:
- Copy of your receipt
- Telephone number and address
- Reason for return
Please note that the item(s) must be returned in their original packaging. No refunds will be issued for an item returned in a used or damaged condition. The return of the goods is at your own cost, for your own protection, we recommend that you use a recorded delivery service and send the Product(s) by registered mail only. HAK will not be responsible for items lost or damaged during shipping.
If you are wishing to return an item which is incorrect or faulty, please email us immediately at hello@hakthelabel.com so we can rectify the situation.